♥ ♥ ♥ I Heart Stephen ♥ ♥ ♥

Usual routine at the office. But something really made my day and I wanna hug the monitor when I read this customer's response to my email. This is just part of Stephen's long reply to me which really made me stare at the monitor for like ages. Excuse his spelling and spacing mistakes, it really didn't matter to me. :)

"Thanks again ***** you've been wonderfull and thank you somuch for the time you took to personalize this letter. Have a goodday and just remember on those tough days at work when you've been there for hours looking at a computer and typing your fingers to nubsthat you are making a difference and that just an extra inch out of your way (like writting a personalized letter) makes all the differencein the world to a customer. Happy ******* ;)".

It means a lot when the little things you do are like big stuff for other people. Sometimes, we all get tangled up at work meeting our own deadlines, metrics, etc. We work coz we're earning money for doing so but people like him and millions of other people, call, write, chat with us for assistance and they do not get paid for that. They do complain, shout, curse you from head to foot. Bottomline is, they just need a little bit of help.. and a little bit of heart. Ü